Refund policy
Returns, Exchanges & Refunds
Due to hygiene purposes, we do not accept change-of-mind returns and exchanges. Returns and exchanges are only considered on a case-by-case basis, where:
- The product is defective (e.g. torn or damaged); or
- You received the wrong item(s).
All FYLL products go through stringent quality control before they are on their way to you.
Return Eligibility
All returns, refunds and exchanges must be requested within 7 working days of receiving your shipment.
To start a return, you can contact us at general.fyll@gmail.com. You’ll also need the proof of purchase (your order confirmation email and a photo of the products received). If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Defective Products
If your order arrives damaged or has a defect, please email us at general.fyll@gmail.com. To help us resolve the issue quickly, please attach clear photo(s) or video(s) showing the issue.
Order Not Received or Incomplete or Incorrect
If your package hasn’t arrived, is missing items, or you’ve received the wrong order, you must notify us within 7 working days from the date of your shipping confirmation email.
Refunds
We generally do not provide refunds. However, replacements are available if you have received the wrong item or a defective product (e.g. items that are damaged and not fit for consumption).
Where refunds are applicable, they will be processed to your original payment method within 10 working days. Please note that it can take some time for your bank or credit card company to process and post the refund.
